Brand Experience

18:00-22:30
UK
11.7.2024
Dinner

Balthazar Restaurant, 4-6 Russell St, London WC2B 5HZ

London

ing international women's day
Italy flagUnited Kingdom flagGerman flagDutch flagFrench flagDanish flag
Partnered with:

Brand Experience

London

Dinner

July 11, 2024

Summary

The creativity gap in eCommerce

We’re all so obsessed with the metrics, site improvements and the minutiae of building an “Anychannel” business that sometimes we’re at risk of boring customers to tears. 

Is it time to search for some creativity? Some enjoyment? Some passion in our digital and physical offerings? Is it time for an experience-lead offering and (frankly) can we afford it? Can we afford not to?

If you really, truly care about the longevity of your customer relationship then come and focus for a while with us on your “why?”

Consider your customers’ view of your own differentiation. How can you bring this to life in digital and tie into stores if you have them.

PastriesDelegates networkingAudience at a Commerce Futures conference.

Over a private dinner we’ll discuss:

  • Balancing creativity with commerce
  • Can we find a way to live the brand outside of the commercial pressures?
  • Great innovation we love

Two arrows pointing up
To top
Meriel Neighbour

Meriel Neighbour

Head of Digital Product Delivery and Transformation

Clarks

Currently Head of Digital Product, Delivery and Transformation at Clarks, Meriel joined at the beginning of May 2022 to undertake a major overhaul of the eCommerce applications and platforms and commenced a strategic Global eCommerce Transformation programme. Concurrently from the end of November 2022 she took on the global POS overhaul, development and roll out as well as moving from on prem to cloud technology and infrastructure, and, upgrading other applications along the way e.g. Mulesoft or adding in Event Streaming / Confluent, to add additional benefit to the performance of the new platforms.

LEARN MORE →Close icon
Helena Knightley

Helena Knightley

Global Trading Domain Product Owner

Dr Martens

Helena has spent over 7 years at the iconic brand Dr Martens, overseeing all things eCommerce, trading and product. As Global Trading Domain Product Owner, Helena drives and delivers vision and commercial strategy globally. With 8 years experience at brands such as Marks and Spencer, Charles Tyrwhitt, Boden and Thomas Pink, Helena has a strong understanding of in-store retail and fashion apparel. Inside and outside of Dr Martens, she advocates for female leadership and empowerment.

LEARN MORE →Close icon
Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Meriel Neighbour
Helena Knightley
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

18:30 Arrival & Welcome Drinks

19:15 Guests Sit

19:20 Welcome from Commerce Futures

19:30 Panel Discussion and Q&A with:

Meriel Neighbour Head of Digital Product Delivery & Transformation at Clarks

Helena Knightley Global Trading Domain Product Owner at Dr Martens

20:00 Starters: Topic One Discussion

20:20 Topic One discussed as a collective

20:40 Mains: Topic Two Discussion

21:00 Topic Two discussed as a collective

21:30 Desserts & Networking

22:30 Event Closes

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Meriel Neighbour
Helena Knightley
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Meriel Neighbour

Meriel Neighbour

Head of Digital Product Delivery and Transformation

Clarks

Currently Head of Digital Product, Delivery and Transformation at Clarks, Meriel joined at the beginning of May 2022 to undertake a major overhaul of the eCommerce applications and platforms and commenced a strategic Global eCommerce Transformation programme. Concurrently from the end of November 2022 she took on the global POS overhaul, development and roll out as well as moving from on prem to cloud technology and infrastructure, and, upgrading other applications along the way e.g. Mulesoft or adding in Event Streaming / Confluent, to add additional benefit to the performance of the new platforms.

LEARN MORE →Close icon
Helena Knightley

Helena Knightley

Global Trading Domain Product Owner

Dr Martens

Helena has spent over 7 years at the iconic brand Dr Martens, overseeing all things eCommerce, trading and product. As Global Trading Domain Product Owner, Helena drives and delivers vision and commercial strategy globally. With 8 years experience at brands such as Marks and Spencer, Charles Tyrwhitt, Boden and Thomas Pink, Helena has a strong understanding of in-store retail and fashion apparel. Inside and outside of Dr Martens, she advocates for female leadership and empowerment.

LEARN MORE →Close icon

Venue

Balthazar Restaurant, 4-6 Russell St, London WC2B 5HZ

Le Grand Salon Prive at Balthazar is ideal for more expansive occasions, from wedding receptions to networking events. As well as an elegant dining room in the classic French style, it has its own lounge and striking pewter-topped bottle-lined bar, so guests can mingle freely.

Find directions →
Brand Experience

Partners

Similar Events

Endless AisleEndless Aisle
London
Conference
26.6.24
Redefining BrandRedefining Brand
Paris
Breakfast
6.6.24
 Content & Commerce Content & Commerce
Milan
Dinner
23.5.24
Store Tour Store Tour
London
Walking Tour
21.5.24
View All